Legal Agreement — Please Read Carefully
These Terms and Conditions govern your access to and use of the 789q platform, including all casino games, sports betting markets, bonus programmes, payment processing, and customer support services. By registering an account or accessing any part of the 789q platform, you agree to be bound by these Terms in full.
These cards summarise the most critical points. They do not replace the full Terms below — please read everything.
Access to 789q is strictly limited to individuals aged 21 years or older. Registration by minors is prohibited. Age is verified via CNIC at the withdrawal stage. Accounts found to belong to under-age individuals will be closed immediately and all associated balances forfeited pending review.
Each person may hold only one 789q account. Duplicate accounts — whether created using different mobile numbers, names, payment details, or devices — constitute a material breach of these Terms. All associated accounts may be permanently closed and balances withheld.
All bonuses issued by 789q are subject to wagering requirements as stated in the relevant promotion's specific terms. Bonus funds must be wagered a specified number of times before withdrawal is permitted. Attempting to withdraw bonus funds before meeting wagering requirements will result in bonus cancellation.
All deposits and withdrawals are processed in Pakistani Rupees (PKR) via approved payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. CNIC verification is required before any withdrawal is processed. 789q reserves the right to request supporting documentation.
Deposit limits, session time reminders, cool-off periods, and self-exclusion are available to all 789q account holders via account settings. 789q supports responsible gaming and encourages players to use these tools proactively. Self-exclusion requests are honoured immediately and are not reversible once confirmed.
You are solely responsible for maintaining the confidentiality of your 789q login credentials. 789q will never ask for your password via any channel. Any activity conducted through your account is your responsibility unless you promptly report a suspected security breach to our support team during operating hours.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 789q ("789q", "the Platform", "we", "us", "our") governing your use of the 789q online casino and sports betting platform accessible at 789q.im and any associated mobile-optimised interfaces.
By creating a 789q account, accessing the platform, depositing funds, placing a bet, or participating in any promotional offer, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference.
If you do not agree with any part of these Terms, you must not create a 789q account and must immediately cease using the platform.
Important: These Terms apply to all users of the 789q platform regardless of geographic location. Players located in Pakistan are specifically subject to all provisions regarding payment methods, currency denomination, and age verification.
To register and maintain a 789q account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:
To create a 789q account, you must provide accurate, complete, and current information including your full legal name as it appears on your CNIC, a valid Pakistani mobile number, and any other information requested during the registration process. You warrant that all information you submit is truthful and not misleading.
789q reserves the right to request identity verification documents at any stage, including at the point of withdrawal. Standard verification documents accepted include a valid Pakistani CNIC. Failure to provide satisfactory verification documentation within a reasonable time period may result in withdrawal delays or account restriction pending verification completion.
Age Enforcement: 789q takes underage gambling extremely seriously. Any account found to have been registered by or on behalf of a person under the age of 21 will be immediately closed. Any deposits made by an underage user may be returned to the depositing payment method at 789q's discretion, but winnings accrued during the underage period will be forfeited.
Each registered user of 789q is permitted to hold only one (1) active account. The operation of multiple accounts by a single individual — whether under the same or different names, mobile numbers, payment methods, device identifiers, or IP addresses — constitutes a serious breach of these Terms.
You are solely responsible for maintaining the security and confidentiality of your 789q account credentials, including your password and any OTP codes. You must not share your login details with any other person. 789q will never contact you to request your password through any channel.
In the event you suspect unauthorised access to your account, you must contact 789q customer support immediately via live chat during operating hours (9 AM – 1 AM PKT, seven days a week). 789q will not be liable for losses resulting from unauthorised access where you have failed to take reasonable steps to protect your credentials.
You may request closure of your 789q account at any time by contacting customer support. Prior to closure, all pending withdrawal requests will be processed in accordance with standard withdrawal procedures. Any remaining balance in your account will be returned to a verified payment method following satisfactory identity verification.
789q reserves the right to suspend, restrict, or close any account at its reasonable discretion, including where there is a suspected breach of these Terms, suspected fraudulent activity, suspected bonus abuse, failure to complete identity verification, or a technical error that requires investigation. In such circumstances, 789q will endeavour to notify the affected player promptly and explain the grounds for action taken.
All financial transactions on the 789q platform are denominated in Pakistani Rupees (PKR). 789q supports the following approved payment methods: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank Transfer, SadaPay, and USDT TRC20.
Deposits made via JazzCash and EasyPaisa are credited to your PKR wallet in near real-time following successful transaction confirmation. Bank transfer deposits (HBL, UBL, Meezan Bank) are subject to standard interbank processing times. The minimum deposit amount is displayed within the deposit section of your 789q account. 789q does not charge fees on standard deposits; however, your payment provider may apply their own transaction charges.
Withdrawal requests are subject to identity verification. You must have completed CNIC verification before your first withdrawal is processed. Withdrawals will only be issued to a payment method registered in your name that matches the name on your verified 789q account. 789q does not process withdrawals to third-party accounts under any circumstances.
Withdrawal processing times are as follows:
789q maintains strict anti-money laundering (AML) compliance procedures. All transactions are monitored for suspicious activity. 789q reserves the right to request source-of-funds documentation for large transactions or unusual deposit patterns. Deposits must originate from payment accounts registered in your own name. Any funds identified as originating from illegal activity will be reported to the relevant authorities and associated accounts will be closed.
Note: The maximum withdrawal amount per transaction and per day is subject to the limits displayed within your 789q account settings. Limits may vary by payment method and account verification level.
789q offers various bonuses and promotional incentives to both new and existing players from time to time. All bonuses are subject to these general Terms and to the specific terms and conditions published with each individual promotion. In the event of any conflict between these general Terms and a promotion's specific terms, the specific terms of the promotion shall prevail.
Bonus funds are subject to wagering requirements as specified in each promotion's individual terms. Until the applicable wagering requirement is satisfied, bonus funds cannot be withdrawn. Where a withdrawal is requested before wagering requirements are met, the bonus amount and any winnings derived solely from bonus funds will be forfeited.
All bonuses carry an expiry date as stated in the relevant promotional terms. Bonuses not activated or wagered requirements not completed within the stated validity period will automatically expire and be removed from your account without further notice.
All casino games available on the 789q platform — including slots, live dealer tables, crash games, fishing games, and specialty formats — operate using certified Random Number Generator (RNG) technology that has been independently audited for fairness. Return to Player (RTP) percentages for slot titles are published and available to players.
In the event of a technical malfunction, error, or system failure affecting any game, 789q reserves the right to void the relevant round or bet and return the wager amount to the player's account. Game malfunctions void all related pays and plays. 789q will not be liable for any losses incurred as a result of a game malfunction beyond the return of the wagered stake.
789q is not liable for losses resulting from internet disconnection or interruption in service on the player's side during an active game session. Players are advised to maintain a stable internet connection before commencing play. Where a disconnection occurs during a live casino game, the game outcome will be determined in accordance with the rules of the specific game and the decisions of the live dealer where applicable.
Any suspected use of automated betting software, bots, collusion between players, exploitation of software vulnerabilities, or any other conduct designed to gain an unfair advantage will result in immediate account suspension, forfeiture of all associated balances, and may be reported to the relevant licensing authority.
Sports betting on the 789q platform, including PSL cricket, international cricket, football, UFC, and kabaddi markets, is subject to these general Terms and to the specific sports betting rules published within the sportsbook section of the platform.
All bets are subject to acceptance by 789q. 789q reserves the right to decline, limit, or restrict any bet at its reasonable discretion without obligation to provide a reason. Bets are confirmed only upon receipt of a bet confirmation reference number displayed in your betting history.
In the event that a bet is placed and accepted at odds that were manifestly incorrect due to a pricing error, human error, or technical malfunction, 789q reserves the right to void the bet and return the stake. "Manifestly incorrect" means odds that are clearly and objectively wrong when compared to the prevailing market price at the time of bet placement.
Live in-play betting markets — including ball-by-ball cricket betting for PSL and international fixtures — are offered in real time. Odds fluctuate continuously based on the state of play. Bets placed on live markets are accepted subject to a brief latency period. Where a material event (such as a wicket or boundary) occurs between the placing of a bet and its acceptance, 789q reserves the right to reject the bet.
If a sporting event is cancelled, abandoned, or postponed and not completed within 48 hours of the original scheduled start time, all bets on the event will be voided and stakes returned to player accounts, unless otherwise specified in the event-specific rules.
789q is committed to promoting responsible gambling among all of its players across Pakistan, including those in Karachi, Lahore, Faisalabad, and Islamabad. Gambling should be enjoyed as entertainment, not pursued as a source of income or to recover previous losses.
Mandatory Age Policy: 789q strictly enforces a minimum age of 21 years for all players. This is non-negotiable and applies to all game types, all payment methods, and all promotional offers without exception.
All 789q account holders have access to the following responsible gaming tools directly from their account settings:
For further information on responsible gaming practices and external support resources, please visit our dedicated Responsible Gaming page.
The following activities are strictly prohibited on the 789q platform and constitute a material breach of these Terms:
Violation of any prohibited activity clause may result in immediate account suspension or permanent closure, forfeiture of all balances, and referral to relevant law enforcement or regulatory authorities where required.
All content on the 789q platform — including but not limited to the 789q brand name, logo, website design, game interfaces, text, graphics, software, databases, and promotional materials — is the exclusive intellectual property of 789q or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, publicly display, or create derivative works from any content on the 789q platform without the prior written consent of 789q.
Game content provided by third-party studios (including Evolution Gaming, Pragmatic Play, PG Soft, and others) remains the intellectual property of the respective studios and is made available on the 789q platform under commercial licensing arrangements.
To the maximum extent permitted by applicable law, 789q shall not be liable for:
Nothing in these Terms shall exclude or limit 789q's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.
Disclaimer: Gambling involves financial risk. Past performance in casino games or sports betting is not indicative of future results. All players should only gamble with funds they can afford to lose.
In the event of a dispute between you and 789q, the following procedure applies:
All complaints must first be submitted to 789q customer support via live chat (9 AM – 1 AM PKT, seven days a week) or by email to [email protected]. Please provide full details of the nature of the dispute, the relevant account details, the date(s) of the relevant transaction(s), and any supporting documentation. 789q will endeavour to respond to all formal complaints within 5 business days.
If a complaint cannot be resolved through the initial customer support process to your satisfaction, you may request escalation to 789q's formal internal disputes team. 789q will issue a final position letter within 14 days of escalation receipt.
Where a dispute cannot be resolved internally, players operating under 789q's international licensing framework may have access to an independent Alternative Dispute Resolution (ADR) body as specified under 789q's applicable licence conditions. Details of the applicable ADR mechanism are available upon request from 789q customer support.
789q reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 789q will provide reasonable advance notice to registered players via the platform, by email, or by prominent notice on the 789q website, as deemed appropriate given the nature of the change.
Your continued use of the 789q platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure in accordance with Section 3.2 above.
The most current version of these Terms is always available at 789q.im/terms-conditions. The "Last Updated" date at the top of this document reflects when the current version came into effect.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable under 789q's international gaming licence jurisdiction. The specific governing jurisdiction is available upon request from 789q customer support.
Nothing in this clause shall prevent 789q from seeking urgent injunctive or equitable relief in any jurisdiction where such relief is necessary to protect 789q's legitimate business interests or intellectual property rights.
Players based in Pakistan acknowledge that online gambling regulation in Pakistan is subject to evolving legal frameworks, and it remains each player's personal responsibility to satisfy themselves that accessing 789q is lawful in their specific circumstances.
For questions, complaints, or requests relating to these Terms and Conditions, or for any other account or platform query, please contact the 789q customer support team:
Please include your registered mobile number and a clear description of your query in all correspondence to enable our support team to assist you efficiently.
Responsible Gaming Support: If you are concerned about your gambling habits or those of someone you know, our customer support team can connect you with relevant responsible gaming resources. Alternatively, visit our Responsible Gaming page for self-help tools and external support links.
Now that you've reviewed the Terms & Conditions, register your 789q account, deposit in PKR via JazzCash or EasyPaisa, and explore 500+ certified casino games and live PSL cricket betting — all in one platform built for Pakistan.
21+ only. Please gamble responsibly. Full Terms apply as detailed above.