Play Smart, Play Safe
At 789q, we believe that online casino games and sports betting — from PSL cricket to slots — should always be an enjoyable form of entertainment. That means playing within your means, staying in control, and knowing when to step back. This page outlines the responsible gaming tools, age restrictions, and support resources available to every 789q player across Pakistan.
789q provides a comprehensive set of responsible gaming tools built directly into your account. These tools are free, easy to use, and take effect immediately once applied.
Set a daily, weekly, or monthly PKR deposit cap on your 789q account. Once set, your limit takes effect immediately and cannot be increased for a mandatory cooling-off period. This is the most practical tool for managing how much you spend — set it at registration and adjust it only after careful reflection.
Set a maximum session duration for your gaming activity on 789q. When your time limit is reached, you will receive an automatic notification and be logged out. This helps prevent the kind of extended unplanned sessions that can lead to chasing losses — a common pattern among problem gamblers.
Need a short break? A cooling-off period temporarily suspends your 789q account for a chosen duration — from 24 hours up to 6 weeks. During this period you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals remain available. This is ideal if you feel your play is becoming more frequent than planned.
Self-exclusion is the most powerful tool available at 789q. It permanently closes your account for a minimum period of 6 months, up to 5 years or indefinitely. During self-exclusion, 789q will make every reasonable effort to prevent you from opening a new account. Any pending balance will be refunded to your verified PKR withdrawal method.
Set a maximum loss threshold for a given time period — daily, weekly, or monthly — denominated in PKR. Once your net losses hit the limit you have set, the platform will automatically restrict further play for the remainder of that period. Loss limits help ensure you never risk more than you consciously decided was acceptable.
Enable periodic reality check notifications that appear during your gaming session, reminding you how long you have been playing and how much you have wagered. These gentle interruptions encourage you to pause, reflect, and make a conscious decision about whether to continue — rather than playing on autopilot without realising how much time has passed.
Self-exclusion is a serious commitment and 789q treats it that way. The process is straightforward and takes effect immediately upon confirmation. Here is how to apply for self-exclusion on your 789q account:
Visit 789q.im and sign in to your registered account. You must be logged in to access responsible gaming settings from the account dashboard.
Go to Account Settings and select the Responsible Gaming section. All available tools — deposit limits, cooling-off, and self-exclusion — are listed here in one place.
Choose your preferred exclusion period: 6 months, 1 year, 3 years, 5 years, or indefinite. Indefinite exclusions can only be lifted after a minimum of 5 years and a formal review process.
You will be asked to confirm your decision. Once confirmed, your account is closed immediately. A confirmation will be sent to your registered mobile number. Remaining PKR balances are processed for withdrawal within 5 business days.
If you are unable to access your account, contact 789q support via live chat (9 AM – 1 AM PKT, seven days a week) or email [email protected] and request self-exclusion verbally. The team will action it immediately without requiring login access.
Important: Self-exclusion requests submitted via email or live chat are actioned within 1 hour of confirmation during support hours. Do not attempt to open a new 789q account during a self-exclusion period — doing so is a violation of our Terms and Conditions and any such account will be closed without notice.
The following table summarises the limit types available on your 789q account, what they control, and how quickly changes take effect.
| Limit Type | What It Controls | Effect |
|---|---|---|
| Daily Deposit Limit | Maximum PKR deposits per day | Immediate |
| Weekly Deposit Limit | Maximum PKR deposits per 7 days | Immediate |
| Monthly Deposit Limit | Maximum PKR deposits per month | Immediate |
| Daily Loss Limit | Maximum net loss per day in PKR | Immediate |
| Session Time Limit | Maximum continuous play duration | Immediate |
| Cooling-Off Period | Temporary account suspension | Immediate |
| Self-Exclusion | Full account closure for set period | Immediate |
| Limit Increase Request | Any upward change to a limit | 48-hr Delay |
Why the 48-hour delay on increases? Reducing a limit takes effect instantly to protect you. Increasing a limit or removing a restriction has a mandatory 48-hour cooling-off period by design — this gives you time to reconsider a decision that may have been made impulsively, especially after a losing session.
Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. At 789q, we want every player in Pakistan to be aware of the warning signs. If you recognise any of the following in yourself or someone close to you, it may be time to reach out for support.
Betting more than planned in order to recover money lost in a previous session — a pattern that almost always leads to larger losses.
Missing work, family commitments, or social obligations in Karachi, Lahore, Islamabad, or elsewhere due to time spent gambling.
Using money reserved for rent, bills, JazzCash transfers to family, groceries, or other essential expenses to fund gambling activity.
Concealing the extent of gambling from family, friends, or a spouse — feeling a need to lie about how much time or money is being spent.
Feeling restless, anxious, or irritable when unable to gamble, or gambling to escape stress, depression, or personal problems.
Finding that the same bet size no longer provides the same level of excitement, leading to a gradual escalation of wager amounts in PKR.
Honest answers to these questions can help you assess whether your relationship with gambling is still healthy. If you answer "yes" to two or more of the following, we strongly encourage you to use 789q's responsible gaming tools or speak to a support professional.
Have you ever gambled more than you intended to in a single session on 789q or any other platform?
Have you borrowed money from family, friends, or used a bank loan to fund gambling activity in the past 12 months?
Do you feel a strong urge to gamble when you are feeling stressed, bored, or unhappy?
Have you tried to cut down on gambling but found it difficult or impossible to do so?
Has gambling caused arguments, tension, or financial difficulties within your household?
Do you spend time thinking about gambling, planning your next session, or reliving past wins or losses?
Have you ever gambled to try to recover money that you previously lost, rather than for entertainment?
You are not alone. Recognising a problem is the most important first step. 789q's support team is available 9 AM – 1 AM PKT, seven days a week, and will treat any responsible gaming request with complete confidentiality and without judgment.
For the vast majority of 789q players across Pakistan — from casual PSL cricket bettors in Lahore to slot enthusiasts in Karachi — online gaming is simply a fun hobby. Keeping it that way requires a few straightforward habits. Here is what 789q recommends:
Remember: 789q casino games and sports betting — including cricket and slots — are forms of entertainment with a monetary cost, not a guaranteed path to profit. Set your budget the same way you would for a cinema trip or a meal out in Lahore — and stick to it.
789q enforces strict controls to prevent underage gambling. Beyond CNIC-based age verification at registration, we recommend the following protective measures for households with children:
Enable parental controls on family devices. Most Android and iOS devices allow you to set app restrictions and browser filtering through their built-in settings.
Never share your 789q username or password with anyone in your household, including older teenagers. Your account credentials are personal and non-transferable.
Consider installing household-level internet filtering tools such as Net Nanny or similar software to restrict access to gambling platforms on shared home networks.
If you believe a minor has accessed or registered a 789q account, contact our support team immediately at [email protected]. We will investigate and act without delay.
Join thousands of Pakistani players who enjoy 789q's cricket betting, live casino games, and slots responsibly every day. Register your account, set your deposit limits from day one, and keep the game fun — the way it should be.
21+ only. Gambling can be addictive — please play responsibly. Set your limits at registration.